Shipping Policy

Domestic - USA

We ship all our products directly from our multiple warehouse locations. Orders placed after 2 PM EST will be shipped the next business day.

Orders made after 2 PM EST on Friday will ship on Monday.

Standard Shipping generally takes 3-6 business days to arrive after leaving the warehouse.

Free Standard Shipping is available for orders over *$149 (after discounts and before tax).

Express Shipping is available for an additional charge based on package weight and size.

We do not ship to military bases, Hawaii, Alaska, or Puerto Rico.

Once your order has been processed, you will receive tracking information by email. Please note that tracking may take 24-48 hours to update. TOYTRON is not responsible for lost packages if tracking shows the order was delivered. 

Any delivery delays or issues after the package are with the shipping carrier are outside of TOYTRON’s control. If your package is lost, please contact the shipping carrier to file a claim.

Please enter a complete and accurate address at checkout; TOYTRON is not liable for incorrect or incomplete addresses provided by customers.

Delivery times may be affected by holidays, sales events, or bad weather. Any issues with your order must be reported within 48 hours of delivery.

If your order contains more than one item, the items may ship separately and arrive at different times. .

Orders sent to PO Boxes may take up to 12 days for delivery.

 

International - Countries outside the USA

Shipping rates vary by country. Customs rules and fees differ from country to country and can lead to high import costs or delays.

For international orders, customers are responsible for any customs duties or taxes in their country. TOYTRON is not liable for delays caused by customs.

Each country has its own import rules, and international customers should contact their customs office to learn about restrictions and import costs before ordering. TOYTRON is not responsible for issues with shipments held by customs.

TOYTRON is not responsible for any lost international packages once handed to the carrier. For missing packages, please contact the shipping carrier directly. If your package is returned due to not being claimed from the postal office, TOYTRON is not responsible for re-shipment fees.

Please provide a full and accurate address at checkout. TOYTRON is not liable for incorrect addresses. TOYTRON is also not liable for customs seizures or any notifications about import duties. Any issues with your order must be reported within 48 hours of delivery.

For items available only via direct shipping from South Korea, please contact us by email. Shipping fees vary by item, and additional costs may apply depending on the destination.